Refund policy
We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.
To start a return, you can contact us at sales@xremotes.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
XRemotes reserves the right to review and approve or decline return requests at its discretion, even when a request is submitted within the return period. Each request is evaluated individually based on the product, its condition and the circumstances of the order.
Return conditions:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must not have been programmed, coded, activated, paired, installed, cut, modified or damaged. It must also be returned with its original packaging, accessories and supplied components, together with proof of purchase or order details.
All returned items are inspected after receipt. Approval to send an item back does not guarantee a refund until the returned product has been inspected and approved.
Damages and issues:
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, incorrect or incomplete so that we can evaluate the issue.
For shipping damage, missing items or incorrect products, we recommend contacting us within 48 hours of delivery. Photos, videos or other information may be requested to help us review the issue.
Exceptions / non-returnable items:
Certain types of items cannot be returned unless defective or incorrectly supplied. These include software, licences, activation codes, digital products after activation, special-order or customized products, cut keys or blades, programmed or coded products, activated or paired products, installed products, and products that have been opened, modified or damaged.
Gift cards and items marked as final sale are also non-returnable.
For automotive electronic products, an unsuccessful programming attempt does not automatically mean the product is defective.
Return shipping, customs and charges:
For standard returns, all return-related costs are the customer's responsibility, including return shipping, customs duties, taxes, brokerage fees and customs-clearance charges.
Returns should be sent using a tracked door-to-door courier service such as DHL, FedEx or UPS.
If XRemotes is required to pay any customs duty, tax, brokerage, clearance or similar charge to receive the returned goods, the amount paid will be deducted from the refundable product value.
Shipping charges:
Original shipping charges are non-refundable. This includes standard shipping, express shipping, remote-area charges and other shipping-related fees.
Refused or undeliverable shipments:
If an order is refused, unclaimed, returned because customs duties or taxes were not paid, or returned because of an incorrect or incomplete address, any shipping, return shipping, customs or clearance costs incurred may be deducted from the refundable amount.
Exchanges:
The fastest way to receive a different product is to return the eligible item, and once the return is accepted, place a separate order for the new item.
Refunds:
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the eligible product amount will be refunded to your original payment method after any applicable deductions.
You can contact us for any return question at sales@xremotes.com.